Shipping and Returns

For deliveries to: United States.

Standard shipping
Shipping is free for orders of USD $1000 or above. For orders under USD $1000, a shipping fee will be charged based on zip code. Any exceptions are labeled accordingly. Available items will be charged and fulfilled immediately. Backordered items will be charged and fulfilled as soon as they become available. You will receive tracking information by email when your order has been shipped. Delivery time is 7 business days for the East Coast and 5-6 business days for all other locations except AK, HI and VI (up to 8 days). Please note that these delivery times are approximate values stated by our delivery partners and cannot be guaranteed. To find out more about specific delivery times for your ZIP code, please contact our Customer Care Team at info@vaultmediagroup.com Please note that P.O. Box, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.

Express shipping
Express shipping is available on in-stock items at an additional fee of USD 50 plus standard shipping rates. Express orders placed on weekdays by 10:00am EST will be delivered the next business day. You will receive tracking information by email when your order has been shipped.

Payment method
We accept payments by credit card (AMEX, Mastercard, Visa) and eCheck. All list prices are exclusive of sales tax.

Changes to your order
Please note: We cannot make any changes to your order after you have submitted it. If you need to update the shipping address or wish to change the books you have ordered, you will need to request a cancellation and order again. If the parcel has already been shipped and you need to change the shipping address, you will need to contact the local delivery company once the parcel has arrived in the country of delivery.

Returns policy
If the content of your order is incorrect, or arrives damaged, you are eligible for a full refund of the purchase price, including original shipping costs. You may also opt for a replacement delivery (subject to availability). If you received a damaged item, please contact us at info@vaultmediagroup.com with details of the defect, including pictures if possible.

If you are unhappy with your purchase for any other reason, please note that you will be responsible for the return shipping cost, which is non-refundable. Upon receipt of your return we will refund the full purchase amount of the returned items. Shipping fees are non-refundable.

To receive a refund, please return your item/s to us within 30 days of the delivery date and in the same condition you received it to the return address below:

VAULT MEDIA GROUP, INC.
Returns DEPT
465 32nd Street 

Manhattan Beach, CA 90266

Please make sure to include the original packing slip so the return can be identified.

If you would like to contact us with a question regarding an online order, please do so via our contact form.